Patients who stop coming back
The patient visits, the visit goes well, but they don't come back — and there is no process in place for re-activation, ascension or engagement.
Counted as: patients past their normal return cycle
Clinics are missing out on sales
…because of bad pricing, retention and referral systems.
We analyse patient financial and behavioural data. We find where the money is leaking. We work with you to grow.
Grow your clinic with data-driven insights and the right systems.
We take only 5 pilot clients at a time.
Apply to see if we can help you grow your clinic.
For private clinics in Saudi Arabia
A 5% increase in customer retention increases profits by 25% to 95%.
Reichheld & Sasser
The problem
Five places revenue leaks.All five are measurable.
Each one can be measured from data your clinic already holds. None of them require spending more on advertising.
Patients who leave without booking the next visit
The patient leaves the building without a next appointment — and there is no process in place for pre-booking, recall or confirmation.
Counted as: share of visits where the next one was booked before they left
Follow-up that is based on memory and urgency
There is no process in place for ownership, scripting or timing.
Counted as: reply rate, booking rate and attendance per campaign
Prices and packages that have not been reviewed
Treatments are sold one at a time at prices set years ago — and there is no process in place for packaging, bundling or price review.
Counted as: revenue per patient and visit frequency, by service
Referrals that are never asked for
There is no process in place for referral, review generation or reputation management.
Counted as: share of new patients from referral, review volume and rating trend
The average practice loses one patient in four, every year.
Analysis across 4,000+ practices
Estimate
Use our calculatoron your clinic numbers.
Estimate how much you could be making with the right systems.
Roughly, across all your services.
The figure below assumed one visit each. For most services that is too low.
Everyone who has ever attended, not just the active ones.
Most owners guess low.
Your estimate. Keep it low. This is the number the 30 days exists to find.
A satisfied patient who is asked. Most clinics never ask.
Estimate for your clinic
Patients who have stopped coming1,800
Would come back with the right offer72
New patients they would refer7
At your average value, over a year
SAR 102,700
This is a hypothetical estimate, not a forecast
This multiplies the numbers you entered. Your real figure depends on your data, your services and your team. Work with us to see how much revenue you can recover.
How it works
The 30 day pilotand what comes after.
The 30 day pilot
This is what you are applying for. We diagnose. We do not implement.
01
Measure
We take your booking and billing exports and turn them into a clear picture: who visits, how often, what they spend, and who has stopped. Before we start, we record what your numbers are today and both sides agree them in writing.
Your current numbers, agreed in writing
02
Diagnose
We size all five leaks and rank them by value. You get the largest one, one or two quick wins if they exist, and the order to address them in.
Your largest leak, ranked by value, with the fix
Retainer
Separate engagementA monthly retainer contract to turbo-charge growth throughout the year.
03
Implement
We build the campaign, the offer, the scripts, the referral process and the tracking. Delivered monthly, reviewed weekly. Your team runs it and we are on the call while they do.
Monthly deliverables, weekly check-ins
04
Improve
We keep what works, stop what does not, and move to the next leak once the first one is closed.
Continuous fixes, next lever
Desired outcomes
Growth
More revenue from patients you have already acquired. Fuller appointment books. Higher margin, because recovered revenue costs very little to win.
- Grow revenue
- Increase capacity utilisation
- Higher profitability
Our guarantee
We guarantee our deliverables and our timelines.
And we will not take your money for work that is not worth doing. If, after analysing your data, we cannot see a path to at least a 5% uplift in revenue, or a 16x return on what you pay us, we tell you and we do not proceed.
How we work
High-touch, hands-onand involved throughout.
We do the heavy work ourselves. Your team does the parts only your team can do, because patients deal with your clinic and not with us. Here is the split.
We do this for you
We do this with your team
Data extraction, cleaning and patient segmentation
Access to your booking, billing and messaging systems
Revenue leak analysis and priority ranking
Sign-off on the numbers and the priorities
Retention, referral and reputation system SOPs
Running the process day to day
Offer, pricing and campaign design
Approving offers before they go out
Tracking dashboard and weekly performance review
Attending the review and flagging what breaks
Find out what your clinic is losingbefore spending more on new patients.
We take five pilot clinics at a time.
Apply nowFit
We work best with the following clinics
- 4+ years in operation
- SAR 4m+ in annual revenue
- Someone who can get us your data and work with us
- Appointment capacity you would like to fill
FAQ
Questions clinicowners ask.
If yours is not here, put it in the last field of the application form.
How does this work exactly?
We start with a 30 day engagement. We analyse your patient data and work out whether there are clear opportunities to generate more revenue from your existing and past patients. You get our analysis and a growth strategy. If you like it, we carry on working closely with you to strengthen your clinic's revenue performance.
What happens in the 30 days?
We take your data, clean it, and build a clear picture of how patients move through your clinic. We size all five leaks, agree in writing what your numbers are today, and come back with your largest opportunity, the quick wins, and what to address first. It is diagnosis — we are not running campaigns in month one. The 30 days starts once we have all the data. Getting it usually takes about two weeks, and as little as three days for clinics with good IT systems and staff who use them properly.
Do you replace our booking or practice management system?
No. We do not change your systems and we work with whatever you already have. If something is genuinely holding you back we can recommend alternatives, but we do not take on clinics without the right IT systems or without sufficient data.
Do you implement, or only advise?
Both, but not at the same time. The 30 days is diagnosis. You get the findings and a clear recommendation. If you want us to build and run the work, that is a separate ongoing engagement: monthly deliverables, weekly check-ins. We keep them separate so you can judge the analysis before paying for delivery.
What do you not do?
We do not run ads or chase new patients — the work is with the patients you already have. We do not replace your booking or billing software; we work with whatever you already run. And we do not build custom software for you. We use spreadsheets and your existing tools until a process has been repeated often enough to justify building something.
How do you handle patient data and consent?
We minimise what leaves your clinic — the fields needed for segmentation, never clinical notes. Where possible we work from a pseudonymised export with patient identity held by you. We sign a data processing agreement, we exclude opted-out patients before every send, and at the end we delete the working data set and confirm that deletion in writing. Our contract, consent language and message templates are being reviewed by a Saudi healthcare and data privacy lawyer.
Do you guarantee a revenue result?
No. We guarantee the work. Your team controls the sending, the replies, the booking, the attendance and the treatment. We do not control any of it, so we do not promise an outcome that depends on it. What we will do is tell you the truth: if we take your data, run the analysis and find there is not much leakage to recover, we will say so and we will not charge you.
Which clinics do you work with?
Private clinics in Saudi Arabia with services patients return for, at least SAR 4m in annual revenue, and enough data to analyse. We take five clinics at a time, because the first engagements are how the evidence base gets built and they get our full attention.
Apply
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